You may change your phone number using the BancPass phone-app, or by calling: 866-978-5061. Free customer service/helpdesk job search site: HCTRA Assistant Dispatcher 1st and 3rd Shift job in Houston Texas, USA. Free mobile app available on Google Play & Apple App Store, Never miss a due date with reminders and scheduled payments, Pay thousands of billers directly from your phone. } You may change your License Plate number using the BancPass phone-app, or by calling: 866-978-5061. background-color: #376d7d; Never worry about a negative balance, violations, fines, or fees. Registering your License Plate provides a backup means of identifying your vehicle if, for example, your transponder fails. See all the best ways overall to get in contact with EZ TAG ASAP. . Learn more in our Cookie Policy. Business operations will resume Monday, January 3, 2022. Job Description Collections Violations Dept. Houston, TX 77040. Users can view their account balance via the BancPass phone app. Excellent interpersonal communication skills and ability to communicate and work in a collaborative group. For quicker assistance, please have one of the available items below ready when contacting HCTRA. As an equal-opportunity employer, we value our employees and foster an environment of respect, integrity, and trust in every aspect of employment. Assistant Dispatcher HCTRA [ 2 shifts available] $15.75 /hr. 77401 Management may, at its discretion, assign, or reassign duties and responsibilities to this job at any time. Why isnt my app updating my tolls? Discover which options are the fastest to get your customer service issues resolved.. 6538 South Frwy. This Is How You Can Easily Access The www hctra org login. Located in downtown Houston, the Harris County Attorney's Office represents Harris County government, the Harris County Flood Control District, the Harris County Toll Road Authority, and the . The minimum reload amount is $15. My account always claims Ive failed multiple attempts trying to login in even with PW saved and Face ID enabled. Social . Toll Sticker (sometimes called a transponder, toll tag or RFID tag), Instructions for how to place your sticker on the vehicles windshield, Instructions for registering your account and license plate, The phone number registered to the account. Open an EZ Tagaccountonline today. - Leading role in building up and improving . What do I do if my vehicle or Tag is lost or stolen? The Harris County Toll Road Authority improves mobility in the Greater Houston Metropolitan area through excellence in the operation of urban toll highway systems while upholding a commitment to leadership, public service, and quality of life. The information is transmitted to the Toll Operators Back Office or processing center. As a reminder, HCTRA's current call center hours are Monday through Friday, 8:30 a.m. to 4:30 p.m. Log in to manage your EZ TAG account . How do I contact METRO about their HOT lanes? .script("/js/hmgjb-script.js?v=4.3.21").wait(); Bellaire, Ability to speak effectively on the telephone. Popups are being blocked on your browser, please make sure the popup blocker is not enable while using the application. Your job seeking activity is only visible to you. The HCTRA Veteran Discount Tolling Program applies only on toll roads operated by the Harris County Toll Road Authority. } Unpaid tolls may result in additional fees and penalties, including issuance . First, please verify that your account was in good-standing at the time of the invoice of violation. You Will Find Thewww hctra org loginTop Links Here. . Maintains knowledge of the procedures to open, close, and update files and notes accurately using the case management database and run reports. Houston, Texas, United States. Zero stress. Resource Staffing connects Texas employers and talent in office administration, accounting & finance, real estate, customer care and medical non-clinical. Mobile:832.725.5443 This is not just an issue for BancPass customers but all customers who drive the particular roads that are delayed. The Harris County Toll Road Authority (HCTRA) customer service call center, administrative offices, and EZ TAG stores will be closed Friday, December 23 through Monday, December 26 in recognition of the Christmas holiday. You are about to be logged out due to inactivity. Also Known as: HCTRA. Voice messages left after hours will be returned the following day. download the app and log into your account using the same username and password color: #203f48; Each tolling entity may choose if and how they implement Texas Transportation Code 372.053. What If deactivate my BancPass Toll Sticker? .hmg-jb .apply-progress-bar li.active > a:before { Sign in to save Customer Service Representative - Compliance & Revenue Division (Property Tax Collections) at Harris County. established on your HCTRA.org log in. Click here Find job postings in CA, NY, NYC, NJ, TX, FL, MI, OH, IL, PA, GA, MA, WA, UT, CO, AZ, SF Bay Area, LA County, USA, UAE, SA, North America, abroad. There is a $2 charge for reloading your tag. Unauthorized or improper use of this system may result in administrative disciplinary action and civil and criminal penalties. Resource Staffing is an affiliate of The Reserves Network, a family-owned and veteran-founded company. Were proud to be a part of the following organizations: There are currently no related jobs. /* only load jQuery if not present */ We continuously work to inform Toll Operators of our Users frustration and also work to message our Users when we are alerted of a Toll Operator system issue. Meeting daily, weekly, and monthly production objectives. You will be responsible for charges incurred up to the time that BancPass is notified. Overview of CSC complaint handling. Due to the impacts of the winter storm, the HCTRA's Customer Service will remain closed Friday, February 19. Login to your EZ TAG account. How is Harris County Toll Road Authority rated? Please allow 24 hours for a customer service agent to respond to emails. Use of Browser Cookies: Functions on this site such as Search, Login, Registration Forms depend on the use of "Necessary Cookies". Where can I get my cash reloadable BancPass Toll Sticker? The BancPass phone app allows users to register new tags, view all toll charges, & check account balances. doxo enables secure bill payment on your behalf and is not an affiliate of or endorsed by Harris County Toll Road Authority. The $4 monthly late fees and $1.15 mail-in fee for a transaction would total $17.25 when it was . Please include a clear image of the invoice details including the invoice number, vehicle details, and transaction details. Optional For Hilton Honors related questions or issues. Available Seven Days a Week . Sign in to create your job alert for Customer Service Representative jobs in Houston, TX. DONATE NOW! If you used a toll road after closing or deactivating your account, the toll agency that manages the road you drove will send you a violation or pay-by-mail notice if you do not have a funded account. } Reported Issues: 4 Comments. Email:[emailprotected], EZ TAG Account Id # or EZ Tag sticker number (if applicable). Since 1989, we have been bringing employers and job seekers together in a variety of industries and positions throughout the greater Houston area. Click the link in the email we sent to to verify your email address and activate your job alert. We have over 1,000,000 users and companies will listen to us. Please click on the link to begin. As a reminder, HCTRA's current call center hours are Monday through Friday, 8:30 a.m. to 4:30 p.m. Log in to . You may notice that you have taken trips that have not posted to your account yet. Always responds quickly with answers to any questions. Your toll account is linked to your credit card & automatically replenished when a minimum balance is reached. Contact Phone. In recognition of Thanksgiving, HCTRA customer service call center and administrative offices will be closed Thursday, November 26 and Friday, November 27. Business operations will resume Monday, November 30. These essential cookies may also be used for improvements, site monitoring and security. Provide payment plans and resolutions on past-due accounts, Enter data efficiently/Communicate via email with little to no errors, Ability to handle a high volume of incoming calls speaking Spanish, Vietnamese, and Chinese speakers, Ability to handle billing inquiries and address changes in Spanish, Vietnamese, and Chinese speakers, Computer proficiency and strong typing skills 40 WPM, Must be detail-oriented and have superior communication skills, Must pass a drug screen and criminal background check, Must have collection and banking experience, Satisfaction assisting Harris County toll road customers. Funds are available immediately and you may drive the road after reloading. It has been a lifesaver to me and my family. Provide an atmosphere and environment conducive to the intellectual, physical, social, and emotional development of students. BancPass does not require a minimum balance be maintained. 2555. Shifts: (Full-time) Hours: Monday-Friday eight (8) hour shift (between 7:00 am-6:00 pm) and Saturday 8:00 am-4:00 pm + additional weekday off, Sunday off-5-day work week Contract no end date If you enjoy assisting others, you will enjoy being a Call Center Representative for the . Pursuant to the Texas Transportation Code, Chapter 284, the owner or renter of record (not necessarily the driver) of a vehicle that passes through a toll facility is responsible for payment of. Prevent apps from taking your money without permission. Resource Staffing is an affiliate of The Reserves Network, a family-owned and veteran-founded company. The only fee you will pay BancPass is when you choose to reload your account. We currently are hiring for 2 different shifts for the HCTRA Assistant Dispatcher to join the HCTRA . 3,107,130 Active TxTags as of March 1, 2023. . Out-of-state license plate transactions may take up to 30 days to post online. They understand our culture and the positions we have open and provide candidates the fit it well. color: #376d7d; Pulling issues faced by users like you is a good way to draw attention of EZ TAG to your problem using the strength of crowds. Note that applications are not being accepted from your jurisdiction for this job currently via this jobsite. TheHCTRA.orgwebsite has been translated for your convenience using translation software powered by Google Translate. They charged my account 2 times within the same minute . } #jb-user-account-nav>li.active>a { I have worked here for over 3 years and I have the utmost love and appreciation for this company. | Dairy Ashford 1 shift and 3rd shifts are available. We arrived in Houston for a one month stay, and I realized that we needed to order these transponders. BancPass and PlusPass will work on ANY toll road in the states where they are available! var __noconflict = true; Business operations will resume Tuesday, January 19. 3872. doxo is the simple, protected way to pay your bills with a singleaccountand accomplish your financial goals. Developer: Harris County Toll Road Authority . It is up to the User to contact the Toll Operator to handle these types of infractions or notices. You can contact them directly by phone at 281-875-3279. Simply call the customer service department at 866-978-5061. The call center hours are as follows: Monday - Friday, 7:30 a.m. - 5:30 p.m. Saturday, 8:00 a.m. - 4:30 p.m. HCTRA's Customer Service call center can be reached at (281) 875-3279. 1485. By creating this job alert, you agree to the LinkedIn User Agreement and Privacy Policy. How do I change the phone number on my account? This position primarily operates in a professional office environment. Join to apply for the Customer Service Representative - Compliance & Revenue Division (Property Tax Collections) role at Harris County. The Harris County Toll Road Authority improves mobility in the Greater Houston Metropolitan area through excellence in the operation of urban toll highway systems while upholding a commitment to leadership, public service, and quality of life. You choose when and how much to replenish! } Must be able to utilize a headset and computer terminal while navigating through multiple computer systems to input and retrieve information. HCTRA Harris County Toll Road Authority. Cancel a subscription / trial at anytime by blocking the site or app on your Justuseapp Card. The Harris County Toll Road Authority (HCTRA) is continuing to adjust daily operations to protect the safety of customers and employees, and help reduce the spread of COVID-19 (Coronavirus). Payments are free with a linked bank account. Haddington, Scotland, United Kingdom. Answering inbound calls and assisting callers with EZ Tag questions. checkSSL(); color: #376d7d; As a reminder, HCTRA's current call center hours are Monday through Friday, 8:30 a.m. to 4:30 p.m. You can always login to manage your EZ TAG account. Some Toll Operators have billing delays. You are still responsible to pay for all of the toll charges for trips taken prior to deactivating the account. Travel Tools. https://wprod-m.hctra.org/TranslationDisclaimer#! Jan 2023 - Present2 months. Due to COVID, the state stores are closed, so the only choice was to order them online and wait for them to arrive in the mail before activating them (Im spoiled by the system in Florida, where you can buy a Sunpass at Publix and immediately activate it online - the opposite of the system in Texas). However you identify and whatever your background, we encourage you to apply today. NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Harris County Toll Road Authority, Developer: Harris County Toll Road Authority, Website: Visit Harris County Toll Road Authority Website. Harris County Toll Road Authority employees earn $28,000 annually on average, or $13 per hour. . Copyright 20042023 Yelp Inc. Yelp, , and related marks are registered trademarks of Yelp. (Enter less keywords for more results. } Manage all your bills, get payment due date reminders and schedule automatic payments from a single app. TxTag has launched a new website to make it even easier for you to manage your account. Please contact Customer Service at 281-875-3279 or visit any EZ TAG Store. Resource Staffing s team has not let me down once with our staffing needs. Login - Harris County Toll Road Authority You'll need to update your log-in credentials. Must be able to adapt to dynamic, quickly changing telecommunications environment. To reload the account, a User can simply take the Reload card to any participating retailer and reload using cash or debit. College Recruiter believes every student and recent grad deserves a great career. The cashier should scan your reload card (not swipe) and you can reload your account with cash or go online to https://www.bancpass.com/reload/ to use a credit or debit card. Sep 2015 - Dec 20172 years 4 months. Got logged out, and when I tried to log back in only one time, my account was locked for an hour due to too many incorrect login attempts. doxo is not an affiliate of Harris County Toll Road Authority. I can't find my paper bill. - Leading role in assigning and receiving I.T. BancPass posts tolls as they are charged to the account. } 2277 Plaza Drive, Suite 600 You can pay for a Toll Violation Invoice you received in the mail online. . My work experience there also included various customer service functions, such as resolving customers' interoperability issues with NTTA and TxTag, renewing tags, and adding vehciles and license . You can do this by: 1) reviewing the SMS text messages we send you regarding your balance; 2) using the BancPass phone app, or 3) by calling 866-978-5061. Phone Number. Using your Justuseapp card, signup for unlimited subscriptions and free trials without worry. I received a letter from the Harris County Toll Road Authority that I owed a toll for blowing through their toll station in Houston. x We use cookies to ensure that we give you the best experience on our website. Manage your account with automatic text reminders and the BancPass mobile app. High School diploma or equivalent required. Manage all your bills, get payment due date reminders and schedule automatic payments from a single . The Harris County Toll Road Authority (HCTRA) customer service call center and administrative offices will be closed Friday, December 31, 2021 for New Year's Eve. Monthly statements allow you to view your account activity. SIGN UP PAY TOLLS & INVOICES BUSINESS OPPORTUNITIES. It is important to address a notice that has been sent in error as soon as possible before it ages and escalates to collections. Place/answer phone calls to the customer answering EZ Tag questions. How do I contact customer service? How can I contact Harris County Toll Road Authority about my bill? or by texting the word BALANCE to 866.978.5061. padding: 0 20px 0 20px !important; 3rd Shift 11pm-7am Non-Bilingual or Bilingual. The Harris County Toll Road Authority does not operate any portion of the Grand Parkway. How can I pay my Harris County Toll Road Authority bill? If you fail to register your license plate you will be responsible for all violation charges and additional fees as assessed by the toll agency. By clicking Agree & Join, you agree to the LinkedIn, You can save your resume and apply to jobs in minutes on LinkedIn. Important: All applicants must complete the assessment. English Spanish (Espaol) Vietnamese (Ting Vit) Chinese () Filipino (Pilipino) French (Franais) Arabic (). Common questions, curated and answered by doxo, about paying Harris County Toll Road Authority bills. Ability to comply with office training requirements. background-color: #376d7d; You Have To Click On The Link And Login Into The Account Using The Correct Login Details. Howeveryou identify and whatever your background, we encourage you to apply today. Please check with other tolling agencies directly for questions about their policies and programs. We are a Recognized Tenants Organization (RTO) with East Lothian Council, ELHA . window.location = location.href.replace(/^http:/, 'https:'); What If I have a violation or pay-by-mail notice in the mail? 104 reviews of Harris County Toll Road Authority "I hate the idea of paying for driving, but I love the toll roads in Houston, especially as compared to the regular ol' roads, what with all of their traffic lights, children crossing, and other nuisances. Sometimes errors happen and a Toll Operator may mistakenly send a violation notice or pay-by-mail notice to a User with a valid toll tag account. HCTRA cares about your comments & concerns. Each tolling entity may choose if and how they implement Texas Transportation Code 372.053. Join to view profile . When a Users balance gets low (around $5), BancPass automatically sends a text message to the mobile phone number on file to alert the User of a low balance. I ve recommended Resource Staffing to others numerous times, and they were hired and remain working to this day. Get a free Virtual Credit Card to signup for Subscriptions. The Harris County Toll Road Authority (HCTRA) operates toll roads within the Greater Houston Metropolitan region through the use of EZ TAG. They are always available to assist and have a conversation. For example, there are some toll operators that do not permit a User who has outstanding violations or pay-by-mail bills to drive the road. The Harris County Toll Road Authority (HCTRA) customer service call center and administrative offices will be closed Monday, January 18, in recognition of Martin Luther King Jr. Day. Toll Operators have different rules, laws, and requirements for driving their roads. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before. You may choose to opt-out of ad cookies. Ripoff Report on: Hctra - Harris county toll road authority abusive charges uethical business tactics poor customer service unfairness bully houston texas. } . 24 CSC reviews first appeared on Complaints Board on Apr 11, 2010. Ability to problem solve, organize, and prioritize assignments to meet deadlines. San Antonio, TX. Also, some trainers are not the most helpful, some can be rude and you cannot be a minute . For roadside . Very friendly employees easy to communicate with and have questions answered. Harris County Toll Road Authority has 1.5 stars. I dont want to contineue with the service Copyright 2023 College Recruiter, Inc. | Privacy Policy | Terms of Use, This is an invitation from Resource Staffing to take the HCTRA E-Skills Assessments by clicking on the following link: https://es.eskill.com/es/quiz?testId=fa6db38336b6cb07, The assessment will begin only after you've logged in and read the instructions, Before you begin the assessment, please verify your settings by clicking on the "Check Your System Settings" button on the assessment Login page. For roadway inquiries including maps and hours of operation, you may also visit https://www.ridemetro.org . As an equal-opportunity employer, we value our employees and foster an environment of respect, integrity, and trust in every aspect of employment. HCTRAreserves the right to monitor sessions, track usage and to restrict access to anyone at any time and for any reason. What a useless bureaucracy. Take your RELOAD CARD, which you received in your Starter Kit, to any participating retailerProvide the cashier with your RELOAD CARD and let them know how much you would like to fund your account. Login. 1st. BancPass and PlusPass does not work outside of those allotted states. Where We Are a Service Provider. HCTRA Customer Service Closed Published on: February 15, 2021. You can try any of the methods below to contact EZ TAG. Please contact customer support if you require additional assistance. I missed two days of work, but she was so nice to call me and check up on me. If you fail to register your License Plate you may receive toll invoices or violations for your vehicle. Customer Service. HCTRA invites you to share your feedback TONIGHT at the Hardy Downtown Connector Interactive Public Workshop! During this time, HCTRA's Customer Service call center hours are Monday through Friday, 9 a.m. to 4 p.m. Customers may experience longer wait times due . HCTRA invites you to share your feedback TONIGHT at the Hardy Downtown Connector Interactive Public Workshop! Replenish your account using cash or debit at a participating retailer. Monday - Friday 7:30am - 5:30pm Saturday 8:00am - 4:30pm. Be safe from hackers and unwanted bills. What happens if I fail to register my License Plate as required? .hmg-jb-mobile-footer-nav>li>a { I got an invoice or violation notice for a vehicle that had a BancPass Toll Sticker, what should I do? .hmg-jb-alert-info .hmg-jb-alert-link, .hmg-jb-alert-success .hmg-jb-alert-link { The HCTRA Veteran Discount Tolling Program applies only on toll roads operated by the Harris County Toll Road Authority. Experience in a law office, collections environment, or tax office preferred. Occasional ability to work extended hours to accommodate case load demands. Other payments may have a fee, which will be clearly displayed before checkout. Unfortunately, you can only buy them at state stores or order them online. to start. If You Have Issues With Login And Other Do Let Us Know In The Comment Section. Days and hours of work are typically Monday through Friday, 8:00 AM to 5:00 PM, with occasional weekends and holidays as necessary. var queue = $LAB } Would you like to stay logged on? Verify to immediately update business information, respond to reviews, and more! TheHarris County Toll Road Authoritywould like to remind customers tologon tohctra.organd make sure your EZ TAGaccounthas a positive balance and your license plates are up-to-date. 2023 Texas Department of Transportation. Are you logging into your TxTag account for the first time on our new website? However, if a Users account is not properly funded, the Toll Operator will not be able to charge the account and the User could receive a violation or pay-by-mail notice. HCTRA - Violation Collections Department/Collections. $27K Customer Service Representative Average Salary at Harris County Toll Road Authority in the United States (17 salaries)-$1K (3%) less than national . The latest complaint credit bureau reporting was resolved on Jan 21, 2013. Reveal contacts of top Harris County Toll Road Authority managers and employees. Ability to speak and type at the same time. View News Archive. . Useful Information for HCTRA Customers . Ability to use sound judgment, coming to logical conclusions. For questions regarding METRO HOT Lane toll charges, contact HCTRA Customer Service at 281-875-3279. color: #fff; No endorsement has been given nor is implied. Tracy reached out via a telephone call to see how I was doing after a very bad accident I had on the freeway. If you enjoy assisting others, you will enjoy being a Call Center Representative for the Harris County Toll Road Authority. Roadside Assistance. Call Center [HCTRA] $15.75 /hr. We'll be seeing you at 6:30 p.m. at Sherman Elementary! Please read this page for more information on HCTRA.org's language translation. } background-color: #376d7d; HCTRA is the largest Tenants and Residents association in East Lothian and is a member of ELTRP and the Tenants Information Service. place i need to cancell all the service thank you. Logos and other trademarks within this site are the property of their respective owners. 6538 South Frwy. If you enjoy assisting others, you will enjoy being a Call Center Representative for the Harris County Toll Road Authority. Purchase your BancPass Toll Sticker online or at participating retailers. Get notified about new Customer Service Representative jobs in Houston, TX. var jb_url_lower = jb_url.toLowerCase(); Customer service is terrible. I ve worked as a model home attendant 17 years and have always received positive results from the staff I ve worked with. Managing your EZ TAG account just got easier. .hmg-jb a:hover, .hmg-jb a:focus { Btw, I considered the EZ Tag Express app, but the reviews were terrible and I couldnt afford the risk of a citation being sent to my rental car company. Please allow 24 hours for a customer service agent to respond to emails. preview. Join to view profile Harris County Toll Road Authority . for HCTRA (VEC)$15.75/hr. For security reasons, we do not allow the name, driver's license number, tax ID, and/or company name on the account to be changed online. Users can even use credit cards to replenish their account. Get started today. if(typeof jQuery == 'undefined') { Also note in the email your BancPass Toll Sticker number. Published on: May 6, 2020. By Travis_McGee . Ripoff Report Needs Your Help! https://sprod-m.hctra.org/FAQs/What_is_a_Toll_Violation#! For all customer service requests, including paying tolls, disputes, toll rates and account information, please contact the Harris County Toll Road Authority. Referrals increase your chances of interviewing at Harris County by 2x. } Customer Service Representative at Harris County Toll Road Authority Katy, Texas, United States. Problem is, I wasn't anywhere near Houston when they alleged that I drove through their toll road. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. Log in to manage your EZ TAG account. US. It is now July 21, and still no transponders. I try to cancel by Phone but i cant make it HCTRA reserves the right to monitor sessions, track usage and to restrict access to anyone at any time and for any reason. Prior experience in a customer service-related role. background-color: #376d7d; Text message rates may apply. Mar 01 2023. The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). I have a disabled vet plate or other plate that allows for free tolls? Beginning March 14, the Harris County Toll Road Authority (HCTRA) will have updated Customer Service call center hours to better serve our customers. Ability to comply with the Harris County Personnel Policies and Procedures and the policies of the County Attorney. Position requires ability to work in a very structured environment with a diverse workforce. Deactivating your tag only means that you will no longer receive tolls posted to your account from the date and time you deactivate the account. Contact Us. Post customer service/helpdesk jobs for free; apply online for / HCTRA Assistant Dispatcher 1st and 3rd Shift job Texas, USA. Customer Service Representative (Former Employee) - Houston, TX - July 6, 2021. it is a good job if you like working from 9-5 and a decent pay with decent benefits and if you also want to stay long term in a career this is a job for it.
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