please give me my refund. Shut it down because I didn't need it anymore. In April of 2021, I tried to set up a virtual office with Regus. Your days must be used within the month they are allocated. Long-term commitments (i.e., greater than 12 months) often incur small increases in the monthly fee each year. Avoid at all costs. Consumers complaining about Regus most frequently mention customer service, office space and credit card problems.Regus ranks 5th among Coworking Space sites. Michelle Spire Michelle Spire Products used:I signed up for a virtual office space. However, DragonPass permits you to cancel and refund an unused single-entry lounge pass if youre not able to access the lounge due to travel restrictions or other reasons. I have enclosed the cancellation fee with this letter. We pay those as well. I had expected to be required to pay for 3 months through 2/28/22. Assistant Global Customer Service at Regus. This is to inform you that, unfortunately, I would have to cancel my membership with your club. Who has the free mental bandwidth to keep track? Please email me at Lorraine.brule@regus.com with your company name and details. 8hpII@z'$,m` "Q`SA1130;vM(Rgf|&39L 10 *e`b`w 9@ ` Dr. Carrie Jaffe is not an honest person and it doesnt surprise me she is using the pandemic to stop paying her bills or fulfilling her contract. I have been transferred to a new location. Transparency is very important to us, and all services can be opted in/out through your online account. It is unfortunate to hear that youve encountered a system error on our website during the purchase of the agreement. Stay away!! It's supposed to be about 'convenience' which does not include the stress of finding somewhere to park ahead of an important meeting. They're just a bunch of thieves who have been robbing baby boomers dry for so long and are now trying the same scammy ruse on millennials. I have a Regus lease and have been trying to cancel the agreement for the past two months. Beautifully designed coworking spaces to help facilitate new connections. Yes. But one week passed without update about a new location, and then an email came that the contract was cancelled retroactively. Then get in touch with our team to make your next move. Well done regus u are scum, Tip for consumers:stay with regus if u want to lose your money, Hi, Membership Usage: Usage is measured in whole days and unused days cannot be carried over to the following month. After she contacted with their department , she informed us that she solved the problem and we could continue to use our virtual address with them, but we informed her that because of their fault we already open another new one. Thanks again for everything I will be happy to recommend your services! One such way weve used before, is going through the Gourmet Society x DragonPass portal. This place are the worst of the worst. Or you can upgrade at any time. 2.3. Move out, and move on. Article 2.4 states that Regus may, in its sole discretion, determine whether the conduct of a member is incompatible with normal desktop use. Ts and Cs apply. The pandemic should not effect anyone in the medical field with the use of masks and vaccinations. Man, that would be dirty. Kind regards, Work from a private office by the day or for 5, 10, or unlimited days a month. We are a seasonal business and up until this year it worked for us. So when it"s important for them to sell you, there is a person to speak with. So we had to rig a mac to use the WiFi or mobile data from my iphone if the wifi went down can convert it to a wired connection.The team onsite have always been a great help but they should not be the point of contact for EVERYTHING! This company hates its customers, and treats them with destain. This will returned to you after seven days unless you visit a lounge and we are unable to charge your registered payment card, e.g. Best wishes, It seems the discounted GBP payment option is no longer available payment is now US27. Get help. Hi, is anyone aware if this is still valid and if any issues occurred? For most Australian readers, wed hazard a guess that DragonPass will not be very useful for you right now. Best, Lorraine Brule Global Customer Service at Regus, When I moved offices the expenses were over $3800, and $1300 went from my account and they claim "never showed up" on their end. I am bound to cancel due to an unavoidable circumstance, and I might not be available to participate in any activity organized by the club in the future. As you did not process this correctly, the agreement continued an additional month. This is a very unprofessional way of handling the situation as this concerns health and safety. So, I would like to request you to cancel my membership with you kindly. With office and coworking membership, can I keep using the same private office for consecutive days? A legit company has a cancellation and refund policy that makes sense, a customer service team that responds and is able to resolve issues and, most importantly, does not mess up their billing and collections that hurt their clients. We find it very unfair that for this reason you post a very visible, insulting and untrue review. As a result, your current term will end on 31st December 2022. Stay far away from Regus folks. I believe both are correct. DO NOT give them your payment info, DO NOT sign with them. Membership: 2.3.1. Has anyone successfully gotten out of a lease with regus? Unfortunately, on this occasion we were unable to provide it and for this we apologise. I tried a one-month subscription and it has been literally impossible to cancel. Have a question or issue with your current products and services? I would love to help further but havent been able to identify your account. Michelle Spire browse the lounges participating in DragonPass, Guide to the Priority Pass lounge program, First look: Perths new Aspire Lounge sets the bar sky high, American Express Membership Rewards Guide, Virgin Australia bonus point credit cards, Best Business Points-earning Credit Cards, American Airlines AAdvantage buy miles guide, Alaska Airlines Mileage Plan buy miles guide, United Airlines Mileage Plus buy miles guide, All Virgin Australia Velocity Frequent Flyer Guides, Loyalty Program Points Conversion Calculator, Use Frequent Flyer Points or a Paid Ticket Calculator. It was an outstanding experience at the gym. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Our invoices are due on the payment date that is displayed on them. But when you have a question or a problem, go open a help ticket, and wait and nothing gets fixed. Hi Benjapol,It is surprising to see you posting a review about the matter which has already been clarified to you.At Regus, we work hard to ensure our services offer exceptional value to our customers and provide many different options to meet every requirement and budget. Companies like this should be ashamed of themselves that they have manipulate consumers into doing business with them. Your termination will be automatically confirmed by email. Kind regards, It should also state the reason behind why you want to cancel the membership. However, we have confirmed your virtual office agreement and initial payments via the purchase confirmation and payment notification emails. Absolute disregard for tenants. At first all was well few issues but were sorted then we had an IT issue and the Tech team will join the teams call but only in chat, like what the hell, that is so unprofessional. Once they sell you something that will be the end of you being treated as a valued customer. You could browse the lounges participating in DragonPass, sign up for a free account, and buy access to one. I believe you must provide a 3-month notice (read your agreement). DragonPass also teams up with various third-parties to offer discount single-entry lounge access. You can also choose a coworking or office membership for 5,10, or unlimited days a month. Originally, total costs 20k THB, but end up with 50k THB. Youre also able to submit a query through the Help section of your online account and our dedicated team will support you. The global pandemic has hit lots of businesses in different ways. they overcharge u, randomly debited ur bank account and refuse to return it and claim their actions are legal as you already "sign the Terms and conditions" but the truth is u dont sign the T&C. They will ignore your requests and continue to bill you. Thank you, Lorraine Brule Global Customer Service at Regus, THIS IS A SCAMTHEY WILL RIP YOU OFF FOR PRACTICE.CRIMINALS,CRIMINALS,CRIMINALS!STAY AWAY!DO NOT SIGN ANYTHING WITH THEM!THIS IS A CRIMINAL ORGANISATION.WHATEVER YOU DO DO NOT USE THEM, Hi Lavor, Im sorry if you felt the need to escalate this. While we have successfully purchased and used a lounge access pass via this method back in 2019, we cannot guarantee that your selected lounge will still be open or accepting DragonPass passes in 2021 or beyond due to COVID-19 restrictions. This company is intentionally misleading customers to keep them in contracts. Can I roll any unused coworking and office days into the next month? You should receive your refund within 30 days after your agreement end date. For this reason, a Regus member probably doesn`t expect them to be able to get what they pay if they decide to sign a contract with Regus for office space. Regus has a consumer rating of 1.08 stars from 265 reviews indicating that most customers are generally dissatisfied with their purchases. We appreciate your business. To cancel a membership that you sent to someone, simply click the 3 dots to the right of the member's name and select "Delete Member". this is absolutely disgusting and scam act, i rent regus in King Hills for about 1000 pounds a month (3 room office) and last year on march they randomly deduct my credit card for about 5000 pounds for no reason. - Since your membership only costs $20 per month and I cover all of your case costs, you do not have to pay anything out of pocket. I have been transferred to a new location. Wow, Hi Jane, I look forward to receiving more information from you. I would not recommend thia company. Its a very common part of a business when providing goods or services to customers and then not receiving payment. The activation fee is actually on the front page close to the box you signed confirming that you had read and accepted the agreement and is explicitly detailed. https://www.sitejabber.com/reviews/regus.com, I'm so sorry for your plight, read the reviews. Regards, Boost your business and gain an instant local presence with a virtual office in Fort Wayne. Please remember that the retainer is refundable at the end of your agreement. Regardless of the reason, I understand how frustrating it can be, and apologize if we did not provide the level of service that you expect and deserve from Spaces. We would like to confirm that your concern is since been resolved as per the details shared with you. It should have been very easy to secure me as an advocate for the company. We use cookies to improve your experience and deliver personalised content. Best, Lorraine Brule Global Customer Service at Regus, Funny thing about IWG regus is when someone expose them online about their dishonest practices they will quickly respond to it and come up with standard copy-and-paste template answers in order to give positive impressions to newcomers that their company is good. I am surprised that youre now challenging this known process. This sub is not for advertisements! Its an automated process. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Yes DragonPass also sells lounge entry direct without the need for a membership. Global Customer Service at Regus. this is absolutely gross and scam. This article was previously written by Matt Moffit. They are doing it on purpose so they will have excuses of not giving back your deposits, Tip for consumers:Dont ever stay with them due to their dishonest business practices. 2.3. Transparency is key to us, and we work hard to ensure we provide our customers full clarity on everything that we do. Termination or breach of the contract prior to the Call us Buy now Open the Amazon Prime cancellation page. Desposit/Retainer - $700 It is a scam. This company responds to reviews on average within 3 days. Youll be billed each month. I wish you all the best for all your future endeavors. Prestige: US$399/year, includes unlimited visits with guests charged at US$31pp. I understand that youre disappointed. However I am looking at the Regus membership and it appears the annual fee is waived for the first year, after that there is an annual fee to pay to Regus is this correct? If you need further support, please feel free to contact our team member who is in touch with you. I wonder if the receptionist thought Hannah`s extensive use of the printer was incompatible with the ordinary use of the office. As they are then listed as public spaces, they are available on a first come first served basis and with a hotel in close proximity, there are times the parking spaces can become very limited. Hi Mike, Im sorry if you felt the need to escalate this. They don't have as many virtual office spaces, but do have as many or probably more mail handling centers. As you rightly pointed out we ask that our customers request their retainer refund through their online accounts, and we will ask you to go through some security steps as part of our fraud-prevention policy. I have had no regrets having my office here and am committed to staying with them. Regus offers flexible, high-quality and relatively inexpensive office space. is written with the sole intention of informing an institution, a service provider, or a vendor that the sender of the letter is not happy with the services, subscription or membership and would like to withdraw his or her name. We call this the "Veeto Demand" period. With these memberships, you get free entry to 1, 8 or unlimited lounges, depending on the tier. If you don't request the refund, they keep it. Regus Offers Terms and Conditions Day Office: Quoted price is lowest hourly Day Office rate available. Sitejabbers sole mission is to increase online transparency for consumers and businesses, Sitejabber has helped over 100M consumers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. Both parties to a contract, it seems, should have a fair chance to get what they have been promised or to receive adequate compensation if they do not get what they have been promised. I would be happy to look into your specific circumstances of your case but havent been able to identify your account. They got lots of 1) hidden fees and 2) extend the contract without your knowledge permission. You should request your retainer refund online and it will be refunded within 30 days after your agreement end date. She basically copied and pasted the same response she has given to other customers about the terms and agreement. What steps can we take to get out of this contract and prevent them from suing us for the rental? Overpriced, more than 10k THB additional service charge for only moving sofas into the room. Do you think the lease would end, with no consequences for Regus or the member? I am sorry if you feel this way. Choose your new virtual address now and build your own plan with mail forwarding and call answering services available. This will ensure the agreement ends at the end of the agreed term and will not renew further. Around September or October, I asked the Regus receptionist about the procedure to renew my membership agreement, as I had planned to do. So, I would like to request you to cancel my membership with you kindly. Read this thread and my post on what to do to defend yourself We understand that you'd have appreciated greater notice. So I assumed the purchase transaction failed and chose a different vendor. Assistant Global Customer Service at Regus. Hi Jody, I have stopped all payments since then due to loss of job and relocation for school. However, there is no way to contact anyone at Regus directly - not by phone or email, and this appears to be by design in order to avoid the clarity that Kiran, the second customer service person who contacted me (12/26/21) wrote about. Interested in a new product or service? This uncertainty about the availability of resources reminds me of the catastrophic panics of the banks of 1930 and 1931 that led to the Great Depression. You'll motivate your team to create a great working environment to ensure customer satisfaction and retention. However when I went to check out online, their web site went blank. Again, there is no information in either the Agreement or the Terms about terminating after the automatic renewal date. Could you please email me at michelle.spire@regus.com with your company name or account reference (as displayed on your invoice) along with all relevant details regarding your concerns? It goes against our guidelines to offer incentives for reviews. I had an error with their billing department which was 100% their fault. We have checked and cannot find any payment details set up in your account. Fancy a bit of a hack for lounge access? Access fully serviced workspaces, with trained on-site support teams there to help your day run smoothly. They sited the non renewal clause but I have no copy of the contract in my account. You purchased your Virtual Office package online and chose a 6 month term; not a month-to-month agreement as you have stated. We continue to pay every cent owing, but are delivered sub-par for what we are paying for. Lorraine Brule So I had the opposite problem. If youd value having further assistance, please send your contact details to me at sandra.melody@regus.com. Regardless of the reason, I understand how frustrating it can be and apologize if we did not provide the level of service that you expect and deserve from Regus.I have immediately asked the Manager of your centre to look into this as a priority and provide me with more information. I signed up on a June 13, 2021, and I asked to cancel agreement on July 19, 2021. Some lounges cost more than the standard US$31 visit fee for members (especially in Australia and New Zealand), while others actually cost less (such as in Europe). What happens if the MEMBER`s rental budget is no longer available and is therefore unable to pay his rent?
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