I interviewed at Care Quality Commission (Newcastle upon Tyne, England) in Sept 2018, Made late for start of interview due to inept checking of my ID & Right to Work documents. The list is almost endless. The fit person interview is a competency-based one which aims to . All Rights Reserved. Ut tempor augue vitae ex aliquam, non imperdiet augue pellentesque. 3. Your Fit Person CQC Interview questions will focus on your service, personal background and how you will comply with the regulations. ensure all premises and equipment are clean, secure, suitable and used properly. Attendees will understand successful approaches to being ready for inspection, how to prepare your staff team, and what you will be expected to evidence and how. Demonstrating - managing risk and quality Help with CQC fit person interview. In other words, its impossible to bluff your way through a CQC inspection, cover up mistakes or to rush around for a couple of hours beforehand to get your paperwork in order. By continuing to browse this website you accept the use of cookies, Opening Hours In the majority of cases, the CQC will carry out comprehensive inspections at least once a year (apart from dental surgeries, which are inspected bi-annually). Fusce elementum nisi purus, in malesuada nisi tincidunt sed. Was not offered the job and am convinced it went internally. So be sure to check that any online tool you download covers all the relevant areas to be inspected, and choose your resources carefully. These questions are concerned with whether the service is: How the Covid-19 pandemic is affecting CQC inspections. tell me about a time you had to form a strong relationships with a difficult person? If you answered a mix of 'yes' and 'no' then you need to improve compliance in time for your CQC inspection. 4. 10. Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet. Manager & Nominated Individual CQC Interview Preparation. A set of four virtual one hourly sessions tailored to suit your needs and get you ready for CQC Interview. The outcome of an unsuccessful application process is given as a Notice of proposal to refuse registration, or as a Notice of proposal to register with conditions. What does this mean to you. The aims and objectives of the service provider in carrying on the regulated activity. Using the training and qualifications feature, you can evidence the amount of support and training you provide to your staff and show that mandatory training is up to date. We use cookies to make our website work better and improve your online experience. Spend a few hours learning everything you can about the company from as many sources as you can. Copyright 2022 CQC Compliance. Although CQC inspections will vary according to the type of service being assessed, all inspections centre around 13 Fundamental Standards, below which no care provider should ever fall. These Regulations, which are to come into force on 1st April 2010, are made under the Health and Social Care Act 2008 ("the Act") and apply in relation to regulated activities carried on in England. ID to bring on the day (passport/driving licence). This employer has not claimed their Employer Profile and is missing out on connecting with our community. Group VAT no. Jul 2014 - Dec 20162 years 6 months. So before you begin your interview, just try to . Responsive? As a result of the ongoing Covid-19 pandemic, routine inspections by the CQC are currently suspended, to avoid placing additional pressure on health and social care services. When I turned up for interview, one of the interviewers was running late. I applied in-person. Very difficult to get information on the role. Aliquam erat volutpat. A question about how I'd improved a process. (CQC talk a good game about providing things but these never materialise) I certainly didn't fancy the role itself for the money on offer as it appears to involve shifting a lot of work from the already overworked inspectors onto this new position. that all daily requirements are met in an environment where the . The guidance changes from time to time so ensure you have accessed the most recent version.Will I need a detailed knowledge of legislation and CQC compliance?It would be unrealistic to expect applicants to be able to recite health and social care legislation in depth. Well-led key lines of enquiry (KLoE). We know what a headache Care Quality Commission inspections can be, how much valuable time is taken up in preparation for an inspection, and how stressful it is to be the subject of CQC scrutiny. CQC might also offer to visit your premises or conduct the interview remotely.What should I take with me to the fit person interview?It would be useful to take a copy of your locations Statement of Purpose and a copy of the latest Fundamental Standards.You will find it helpful to familiarise yourself with the specific guidance for registered managers which you can find on the CQC website. However, in practice the interview can be as short as half an hour and typically lasts an hour.The interview is not a test. In this article, we list common quantitative analyst interview questions and provide some sample answers that . Learn everything you can about the company, the job, and the interview. Interviewers may use this question to evaluate your interpersonal skills, personality traits and team-building abilities. 2. If you want to eliminate some of the stress from the inspection process and ensure that your service is CQC-compliant, it might be time to call on the experts for some professional support. "Staff treated people with dignity, respect and kindness. I interviewed at Care Quality Commission (London, England) in Oct 2018. 9. Perhaps unsurprisingly, despite presentations trying to persuade staff in lower grades that this new role has a development path to be come an inspector for those who want it, not enough people applied by the first cut off date and so this was extended from December until after Christmas, meaning I didn't know if I'd passed the sift for a few weeks after I'd expected to. Prepare for the interview. Why did you apply for the Care Quality Commission? The first step you need to take when preparing for an interview is to review the job description. Learn about the cookies we use on our website here. Lengthy application and interview process, turned down for not meeting unspecified requirements. Before your interview, you should have a good understanding of why you want the job and why you're qualified. Tell me about a time you worked as part of a team to help a client. Expect to be asked questions on such matters. This cookie is set by GDPR Cookie Consent plugin. prepare a welcome pack for the inspectors, including the staff rota for the day and lead names on particular areas, eg infection control, cleanliness and safeguarding. It's a good idea to set up the Care Quality Commission (CQC) visit as a corporate project with executive leadership . Learn about total Enforcement Powers CQC has under Health and . 135 538313. Process consisted of presentation (10 mins), interview (45 mins) , and written assessment (90 mins) By drmahey 06/10/2020. Our CQC Registration service is designed to takeaway all the stress, we will do your Provider & Registered Manager Applications and prepare you for Interview. Not a good experience overall which is a shame as Id have probably enjoyed the role. If youre looking to ace a CQC inspection by streamlining the compliance process for all your practitioners, book a demo and see what Credentially could do for you. Attitudes to equality and diversity may be the launch pad for an expansive conversation. This Diploma is designed for individuals working with adults and children across all social care settings as either managers or senior practitioners. Ask a co-worker or a mentor to put some hypothetical situations to you and ask you how you would act. A matrix or spreadsheet is acceptable), A clinical record - the interviewer may ask the registered manager to evidence how correspondence from other providers is managed, for example. In modern warfare, close-quarters combat usually consists of an engagement between two forces (typically . Its an extremely helpful document for anyone new to the inspection process, and should be the first port of call for any provider. Flexible working; Generous pay package; Car allowance ; Paid millage at 45p per mile As a registered manager you have joint legal liability with the registered provider for the quality and safety of the services provided. To many this signals a toughening of the regulators approach. They are available from a variety of sources, and you can easily find checklists claiming to be official CQC inspection checklists for a range of services, from care homes to GP surgeries and dental practitioners. As a result both their time and my time were wasted. Interview. If you are also the nominated individual you also inherit all duties of supervising senior . These cookies track visitors across websites and collect information to provide customized ads. Thank youHCA Healthcare. Aenean et vulputate leo. (You should NOT keep photocopies of staff DBS checks in staff HR/Personnel files. The process took 5 weeks. If you here within the time scales just call them and they will respond with answer. Whats more, all of those services are legally obliged to meet the standards of care laid down by the CQC., In the interests of transparency, the CQC publishes its findings in the public domain, to enable patients and service users to make informed choices about their own health and social care journeys. All Rights Reserved. TIP #4 - There will be a number of situational, hypothetical and personality-type interview questions . But brushing up on the name(s) of relevant pieces of legislation is a minimum as is understanding their purpose and an overview of the content.The same is true for compliance requirements. Anonymous Interview Candidate in London, England, I applied online. In this course, you'll be provided with premium lectures, theory notes, practice tracks, assessment tests, and various other resources required for placement . Nulla congue libero eu libero efficitur, non fringilla dolor ultricies. As an internal candidate, I only really applied to gain more interview experience since there's no merit based promotion or real development opportunities in CQC. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc. Do you have any digital tools, such as online staff management, that can help get the right people on duty at the right time? Be the first to find this interview helpful. Prepare well for the interview. I understand they probably did a lot of interviews that day hence the rudeness perhaps, that might have been their 6th but it was my first! 10 top tips for CQC preparedness. However, a broad familiarisation with the scope of compliance and a good knowledge of essential outcomes should be regarded as the minimum level knowledge requirement. It is unrealistic to expect every candidate for registered manager to know every detail of the CQC compliance requirement inside out. Surprised that CQC didn't check the advert. Aenean et vulputate leo. The Care Quality Commission (CQC) fit person interview is a source of much anxiety for prospective registered managers of social care, GP and dental services providers. QUICK GUIDE What to expect from a CQC inspection QUICK GUIDE What to expect from a CQC inspection 10 11 You may want to consider: Identifying a 'suitable area' in your service - for example, you may have a room that can be used temporarily. When I turned up for interview, one of the interviewers was running late. Your goal is to start a conversation that will help you learn about their knowledge of project management as a discipline, including related tools, reports, and processes. Look up information for your sector, including guidance about regulations, how to register with us, what incidents you must notify us about and what we look at when we carry out inspections. This legislation can be fairly difficult to get to grips with, but thankfully the CQC has produced a supporting document, entitled Guidance for Providers on Meeting the Regulations, which aims to help providers to comply with the regulations and includes useful advice on how to achieve compliance, covering issues from care provision to HR practises. (I know other people who applied for this role who were not told this). This interview was for a brand new post within CQC. It is unlikely that detailed knowledge of legislation will be required; an understanding of how legislation relates to CQC compliance requirements is advisable, including the name of the legislative instrument or Act. Additionally, the CQC may carry out Focused Inspections, for example if any cause for concern has been identified at the comprehensive inspection which requires further attention, or if the provider experiences a change in circumstances (such as a merger or acquisition). Study the last CQC report about your trust. Suspendisse tincidunt mauris ligula, et dictum diam molestie sit amet. This preparatory call will allow you to ask following: 1. Informed by how other services have prepared, the module looks at a step-by-step approach to involving the people you support, staff and others in sharing robust evidence. Engage with partner organisations such as HealthWatch and invite them to be mock assessors. My interviewer made me feel relaxed and at ease. Is all your documentation regularly kept up to date? Morbi in est cursus lectus molestie aliquam. If your ASC-WDS account is up to date, youll be able to find all this information in one place. TIP #3 - Clinical Governance is an extremely important aspect of this role. The interview is not a formal inspection, but the interviewer may well ask to see: Remember you can always call meat the LMC to ask for help and guidance in this and all matters CQC on 0116 296 2950 or email us on enquiries@llrlmc.co.uk. This online, verifiable CPD course tackles some of the typical questions that a CQC Inspector may ask a Registered Manager during their Registered Manager Interview. .vc_custom_1648903024873{padding-top: 30px !important;padding-right: 30px !important;padding-bottom: 30px !important;padding-left: 30px !important;background-color: #f5f5f5 !important;border-radius: 10px !important;} Talk about a time you had to have a difficult conversation with someone. Applicants may be in the process of working towards the qualification rather than already holding it. The Good Governance Institute has worked with many trusts over the years to help them prepare for inspections. The interview didn't get off to a great start when, after having talked through my answers to the three questions posed in the written exercise, they started asking me what my answers were to the three question posed in the written exercise. Level 2-3 Diplomas in Health and Social Care qualify holders for non-managerial roles and are a stepping stone to the higher qualification. CQC Registration Support CQC fit person interviews are generally held face-to-face at a CQC regional office. Candidates should maximise the opportunity to appropriately relate their experience of working within care environments wherever possible. prepare for the CQC fit person interview. tell me about a time where you had to change your plans due to a high priority. Q3. Be positive and realistic about your trust and the progress you are making. If you answered 'no' to any of the questions then you need onboarding and credentialing software to help you get CQC compliant. Given one point of contact but they were on the interviewing panel which seemed inappropriate, wanted to speak to a person undertaking the same role but wasnt allowed(I asked). Quantum Care. This involves a telephone / video conference call that usually lasts around 2 hours and the preparation of a report outlining the answers that need to be given to CQC during your . We also use third-party cookies that help us analyze and understand how you use this website. Type of questions 3. I got an Interview on the 8th of December 2022 at 10.30am with Daniel and Rachel, and I first do the job application and then here comes a interview after that I will see if they will call me if I got the job or not. Skills for Care has produced a range of guidance and advice to help frontline managers and others to understand how best to prepare. Preparing for your CQC interview checklist This checklist is aimed at helping managers of new care services to prepare for their CQC registration interview. What preparation should I do for a Band 6 interview? The Fundamental Standards ensure compliance with the following two pieces of legislation: Regulation 7focuses on the requirements of a registered manager this is what the CQC are trying to access throughout the registration process. Also, engage with senior clinicians and governors to undertake these reviews. Process consisted of presentation (10 mins), interview (45 mins) , and written assessment (90 mins) Presentation: In your role as an inspector, how would you demonstrate CQC's core values to your colleagues, stakeholders and providers. This has resulted in a CQC management shake-up, new appointments and increased recruitment. Well-led? Planning your responses can also help you answer with confidence, which may give you an advantage in the hiring process. It turned out I should also have been sent my scores for the presentation and competencies and while these were sent on, without question specific feedback I know how badly I failed to make the grade but not what I can do to improve my answers in those areas. Mauris tempor dui est, nec cursus nunc vehicula vel. It is testing, both written and verbal skills assessed - and can take 3 hours. At the time of the inspection and after the inspection review has taken place, note which issues and areas of business are subjected to the greatest level of questioning. Written assessment was a scenario with questions. Prepare ideas on how you performed in these projects and how you will apply what you learned. Too often, CQC inspectors find gaps between what the board of directors think is happening and what is really going on. CQC Compliance Limited, 20 Grosvenor Pl, London, SW1X 7HN Understand the CQC's Role The first step in preparing for a CQC interview is to understand the role of the CQC. 0333 405 33 33, http://www.cqc.org.uk/content/step-step-guide-applying-new-registered-manager, https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/210734/Corporate_accountability.pdf, Welsh Care Inspectorate Management System, Specialised Support for New Care Agencies. 15. If the hearing outcome is unsatisfactory it is possible to appeal against the resulting Notice of Decision to the First-tier Tribunal. As senior leaders, you must be honest about challenges as well as success areas in your trust. Quality of Delivery Administrator Role (1), interview process at Care Quality Commission. Hi, new here. This field is for validation purposes and should be left unchanged. Copyright 2022 CQC Compliance. . Recruiting manager was good, apologetic and tried to be flexible. In those interviews I felt that the interviewers were actually interested in you as a candidate and asked additional questions to try and tease out the things they were looking for in their interview scoring. 2. Where you have not, prepare a narrative for directors and staff, together with the action plan you have in place to address the issues, to share with the inspectors. How to reduce the burden of CQC reporting and maintain a robust quality management system within a health or care organisation. Rated 'Outstanding' by the CQC for the second consecutive time in 2019, we have a long history of providing high quality care, clinical excellence, and innovation in medical research regionally, nationally and internationally. This includes examples of how you have improved patient outcomes and experience. Information and Involvement. Key Lines . Can you automate key aspects of employee onboarding to ensure the right mix of skills is available within your teams? Interview involved very narrowly focussed competency based questions which I felt didnt help me to communicate my skills but it was my first ever comp based interview so Im no expert on them! Ensure action is taken by the time of the well-led review. The process took 3 months. I was asked a series of lengthy competency based questions, all ok. Successful at that stage, I was offered an interview. Share it and improve it with several iterations. With the support of our software, hiring, credentialling and on-boarding of new staff will become a walk in the park. The Care Quality Commission (CQC) is an independent body for regulating health and social care standards in England. We will undertake a thorough on-site review of the practice as part of the mock inspection. Loving Father, you know my future. It sounds like youve got a grip on things, but did you know you can automate compliance and credentialing to further improve processes and impress CQC? Asked 14 March 2018. Tel: 01244 445025 It can be a cause for much anxiety but the CQC fit and proper person interview need not be the significant hurdle it seems in your dream to become a registered manager.Anyone who applies to become a registered manager of social care services, GP practices or dental surgeries will undergo an interview to help determine if they meet the regulatory requirements to manage a service.This is usually in the form of a face-to-face interview. Tell me about the most challenging engineering project you've worked on. What is the interview process like at Care Quality Commission? Understand what staff will say about your trust, what senior leaders and the board of directors will say, including your non-executive directors. CQC compliance is a minefield, and an issue that keeps many service providers and HR professionals awake at night. All staff should work together to prepare for an inspection by discussing any adverse events that have happened in the past 12 months, reviewing the action taken and generating ideas for improvement. I interviewed at Care Quality Commission in Jan 2023. Registered What was the outcome, Equality, Diversity and Inclusion. Analytical cookies are used to understand how visitors interact with the website. A lot of your interview preparation will depend on the specifics surrounding the job, the company, and even who is interviewing you and how. 7. Chester Office Duis libero dolor, congue et varius eu, placerat vel dui. As a result of the ongoing Covid-19 pandemic, routine inspections by the CQC are currently suspended, to avoid placing additional pressure on health and social care services. EXPLANATORY NOTE. Had another interview with CQC today (28th June 2013) and wanted to share with you the questions that were asked of me to help you prepare for yours. Alternatively, CQC may issue a Notice of Proposal to Register with Conditions.If the applicant disagrees with the decision and resulting notice, a hearing can be convened to receive representations. Preparation is key, as the saying goes - fail to prepare, prepare to fail. Can you provide clear evidence of how you are developing and improving your services? All rights reserved. Fusce mollis posuere urna, at rutrum sapien tincidunt a. Praesent mattis mauris massa, vitae luctus nisi finibus eget. Nulla cursus dignissim molestie. We believe success comes from exceptional preparation and taking an expert approach to management training. This cookie is set by GDPR Cookie Consent plugin. 1. Registered company no. Help me to glorify you in this interview. What else would you advise fellow trusts to do as they prepare for CQC inspections and well-led reviews? Read best practices on hiring, onboarding and compliance in the healthcare industry. Safe? Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. The CQC requires you to note the following details: date of disclosure, disclosure type (standard/enhanced) and disclosure number. This threw me somewhat as, due to the lack of any real development opportunities within the organisation, some of my best examples, which I'd practised for the interview, are from several years ago. Glassdoor users rated their interview experience at Care Quality Commission as 53.0% positive with a difficulty rating score of 3.27 out of 5 (where 5 is the highest level of difficulty). Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. Fortunately, the CQC has issued comprehensive guidance on how to prepare for an inspection, detailing the documentation youll be required to produce when youre inspected, and suggestions for how to demonstrate that the CQCs Fundamental Standards are being met. UNDERSTANDING CQC WORKSHOP General Guidance. Find out more or enjoy a FREE trial of our CQC management system to see how QCS can help you save time, stay compliant and improve standards: Register for a free trial here: www.qcs.co.uk, Or Call one of our Compliance Advisors now on 0207 138 3078 or email: [emailprotected], Registration under the Health and Social Care Act 2008, Guide to the application process - Guidance for new registered managers, URL:http://www.cqc.org.uk/content/step-step-guide-applying-new-registered-manager, Step-by-step guide to applying as a new registered manager, Strengthening corporate accountability in health and social care: A consultation, URL:https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/210734/Corporate_accountability.pdf.